Shipping Policy

Section 1 - Shipping area

Our website provides wooden name puzzles shopping for users in the United States, Canada. If you cannot complete the purchase in your area, please contact hello@eunaliving.com.

Section 2 - Shipping fee 

 

Section 3 - Shipping Time

Different products will be sent from different countries, which we will reflect on the product page. The delivery time will also be different, the specific reference time is as follows: (The following “days” are “business days”)

Tips: All products require 2-4 days production time, this time is not included in the delivery time. Thank you for understanding.

Section 4-Shipping Methods

Honetoys different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Our carriers are: 4PX, Yun Express, DHL, FEDEX.

The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case: You will not incur additional shipping charges.

Your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

Please note: We are unable to provide delivery for PO/BO BOX addresses and military addresses, please reserve a house number address, and the products will be delivered directly to your home.

NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!

 

Section 5 -Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping, maybe some tracking is not available. More information is available on the information tracking page:

https://eunaliving.com/pages/tracking-your-orders

Section 7 -My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-4 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Section 8 -If you have any other questions, please contact us and we will do our best to help you out. 

Email : hello@eunaliving.com
Mailing address: Room 810-01, Haiyuan Innovation Center, No. 8 Fu'an Avenue, Hehua Community, Pinghu Street, Longgang District, Shenzhen, China.
Phone: +86 13826139194

Support Time: Mon – Fri: 9AM-5PM EST